Free shipping over $35 30-day returns Ships across the United States
Free shipping over $35 30-day returns Ships across the United States
Thirty days to change your mind, with one honest exception for parts that touch milk.
Unopened products go back within 30 days of delivery for a full refund. Keep the packaging intact and write to us for a return number before shipping anything, so the parcel is expected when it lands.
Flanges, valves, bottles, milk bowls and storage bags cannot be returned once the seal is broken, unless the item is defective. This is not a policy we enjoy writing, but nobody wants to receive a used part that touched someone else's milk, and we will not resell one. Pump motors and display units are different: those can come back opened as long as they are complete and undamaged.
| Part | Covered for |
|---|---|
| Motor, battery, display unit | 12 months from delivery |
| Accessories that touch milk | 90 days from delivery |
| Silicone worn soft with use | Not covered, this is normal wear |
A defect means it stopped doing what it was built to do: a motor that will not hold suction, a battery that dies in one session, a screen that goes blank. Send a short video of the fault with the order number and we can usually approve a replacement in two business days without asking for the unit back.
Refunds go to the original payment method within 5 to 7 business days of the return arriving. Banks add their own delay after that, typically another two or three days on a credit card. Original shipping is refunded only when the return is our error or a defect.
You pay return shipping on a change of mind. We pay it on a defect or a wrong item shipped, and we send the label. Ship the parcel with tracking either way, because an untracked return that never arrives cannot be refunded.
Photograph what arrived next to the packing slip and send both. Replacements for picking errors go out the same day, before the wrong item comes back.
Last updated August 16, 2026.